Privacy Policy

Privacy Policy

Effective Date: 30/04/2025

At MyQuenchly (www.myquenchly.com), we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following information when you use our website:

  • Name, address, date of birth
  • Email ID and phone number
  • Payment information (cards, UPI, etc.)
  • Government ID or proof of address (when required)
  • Biometric info (if used for verification or personalization)
  • Device and browsing data (cookies, location, preferences)

2. Why We Collect Your Data

We use your information to:

  • Process orders and payments
  • Offer customer support
  • Improve your experience and our services
  • Communicate offers and updates
  • Detect fraud and meet legal obligations

3. Sharing Your Information

We may share your data with:

  • Delivery and logistics partners
  • Payment gateways and banking partners
  • Technical and customer support vendors
  • Government authorities (if required by law)

We do not sell your personal data.

4. Your Rights

You have the right to:

  • Access, update, or delete your data
  • Withdraw consent at any time
  • Request correction or raise concerns

To exercise these rights, contact us at: contact@myquenchly.com

5. Data Retention

We keep your information only as long as needed for our services or legal reasons. You may request data deletion at any time.

6. Data Security

We take all necessary steps to keep your data safe, but no online platform is completely immune to risks.

7. Changes to This Policy

This privacy policy may be updated from time to time. Please check this page for the latest version.

Contact Information:
📧 Email: contact@myquenchly.com
📍 Address: Raheja Park, Kalyani Nagar, Pune

Terms & Conditions

Effective Date: 30/04/2025

Welcome to MyQuenchly. By using our website (www.myquenchly.com), you agree to the following terms:

1. Use of the Website

  • You must provide accurate information when placing orders or creating an account.
  • You are responsible for maintaining confidentiality of your account details.
  • The website should be used for lawful purposes only.

2. Intellectual Property

All content (designs, text, images, branding) on this website is owned by MyQuenchly. Unauthorized use or duplication is strictly prohibited.

3. Return & Refund Policy

We offer a 7-day return window. If you’re not satisfied with your purchase, you can request a return within 7 days of delivery.
Conditions:

  • Product must be unused and in original packaging
  • Returns may be rejected if the item is damaged or tampered with

Refunds will be credited after inspection and approval.

4. Limitation of Liability

MyQuenchly is not responsible for:

  • Losses due to misuse of your account
  • Service disruptions or technical issues
  • Indirect or accidental damages from using the site

5. Changes to Services

We may update, change, or discontinue any part of our website or services at any time without notice.

6. Legal Jurisdiction

These terms are governed by Indian law. Disputes will be subject to the courts of Pune, Maharashtra.

7. Account Suspension

We reserve the right to suspend or delete user accounts that violate these terms.

Contact Information:
📧 Email: contact@myquenchly.com
📍 Address: Raheja Park, Kalyani Nagar, Pune