Privacy Policy

Privacy Policy

Effective Date: 30/04/2025

MyQuenchly (“we”, “our”, “us”) operates the website www.myquenchly.com (QUENCHLY VENTURES OPC PVT LTD). This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform.

1. Information We Collect

We collect personal data when you use our website, including but not limited to:

  • Full name, address, date of birth
  • Contact details (email, phone)
  • Payment details (bank info, credit/debit cards)
  • Government-issued ID or proof of address
  • Biometric information (if you opt-in for such services)

We may also collect behavioral data such as product preferences, browsing activity, and device information.

2. How We Use Your Data

We use your data to:

  • Process your orders and payments
  • Provide customer support
  • Improve our products and services
  • Send updates, offers, and marketing content
  • Prevent fraud and comply with legal obligations
  • Conduct internal research and data analytics

3. Data Sharing

We may share your personal data with:

  • Our partner brands and service providers
  • Logistics and delivery partners
  • Payment processors and financial institutions
  • Government or regulatory authorities, if legally required

We never sell your personal data to third parties.

4. Data Security

We take industry-standard security measures to protect your personal data. However, no online platform is 100% secure, and we cannot guarantee absolute security.

5. Data Retention & Deletion

We retain your data only as long as necessary or legally mandated. You can request account deletion via your profile settings or by contacting us. Data may be retained in anonymized form for analytics.

6. Your Rights

You have the right to:

  • Access and update your data
  • Withdraw consent at any time
  • Request data deletion or correction

To exercise these rights, please contact us at contact@myquenchly.com.

7. Consent

By using our platform, you agree to our Privacy Policy. You may withdraw consent by emailing us at contact@myquenchly.com.

8. Updates

This Privacy Policy may be updated from time to time. Please review it periodically.

Contact:
Email: contact@myquenchly.com
Address: Raheja Park, Kalyani Nagar, Pune

Terms & Conditions

Effective Date: 30/04/2025

Welcome to MyQuenchly. These Terms & Conditions govern your use of our website www.myquenchly.com (the “Platform”). By using this Platform, you agree to comply with these terms.

1. User Responsibility

You agree to:

  • Provide accurate and complete information
  • Use the Platform for lawful purposes only
  • Keep your account credentials confidential

You are solely responsible for all activities under your account.

2. Intellectual Property

All content, including text, graphics, logos, and product designs on this Platform, is the property of MyQuenchly or its licensors. Unauthorized use is prohibited.

3. Product & Service Disclaimer

We strive for accuracy in product details and pricing but do not guarantee completeness or accuracy. Product availability is subject to change.

4. Limitation of Liability

We are not liable for:

  • Indirect, incidental, or consequential damages
  • Service interruptions, data loss, or unauthorized access
  • Losses arising from inaccurate information provided by users

5. Modifications

We reserve the right to modify or discontinue the Platform or any part thereof without prior notice. Continued use after changes constitutes acceptance.

6. Governing Law

These terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

7. Termination

We may terminate or suspend access to your account immediately for any violation of these terms.

8. Contact Information

Email: contact@myquenchly.com
Address: Raheja Park, Kalyani Nagar, Pune

Shipping Policy

  • We aim to dispatch all confirmed orders within 1–2 business days.
  • Delivery timelines vary based on your location, typically between 3–7 business days.
  • You will receive tracking information via email or SMS once your order is shipped.
  • Delays due to weather, logistics issues, or unforeseen circumstances will be communicated if applicable.

Note: Please ensure your shipping address and contact details are accurate at checkout. We are not liable for delays or non-delivery due to incorrect information.

Return Policy – 7-Day Window

If you’re not completely satisfied with your purchase, we offer a 7-day return window from the date of delivery.

To qualify for a return:

  • The item must be unused, unwashed, and in its original packaging.
  • A return request must be submitted within 7 days of delivery.
  • Items damaged due to customer misuse or without original packaging will not be accepted.

How to Request a Return: Email us at contact@myquenchly.com with:

  • Your order number
  • Reason for return
  • Photos of the product (if damaged or incorrect item)

Once approved, we will guide you through the return pickup or drop-off process.

Refund Policy

  • Once we receive and inspect your returned item, we will credited the refund within 3–5 business days.
  • Refunds will be processed via the original payment method (UPI, card, net banking, etc.).
  • You’ll receive an email confirmation once the refund is processed.

Note: Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect item delivered.

Need Help?
📧 Email: contact@myquenchly.com
📍 Address: Raheja Park, Kalyani Nagar, Pune